Social Housing Provider Program

Notices and Local Rules

The Housing Services Act 2011 allows Service Managers flexibility to establish local policies to accommodate local needs and priorities. Housing Services acts as Service Manager on behalf of Niagara Region. All local policies established by us are communicated to Social Housing Providers through a notice. Each notice is dated and numbered according to the date of issue. The top right-hand corner of the notice indicates whether the policy is mandatory under the Housing Services Act 2011 or is for information purposes only.

Social Housing Providers are required to amend their policies/procedures in accordance with mandatory notices if they are not already in compliance. We recommend that all notices be kept in a binder for future reference by staff, auditors, board members, tenant/members and other interested parties.

If you have any questions regarding any of the notices, contact your Housing Administrator.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Notice #	Subject
A		A
12-09	Absence from Unit
10-05	Accessibility for Ontarians with Disabilities Act (2005) Appendix A - Checklist of Requirements Appendix B - Notice of Service Disruption Appendix C - Customer Service Standard Compliance Policy
07-20	Air Conditioners, Regulation Changes
09-06	Annual Information Return, 2008 - 3rd & subsequent years
05-07	Annual Information Return, Accountant's Report Appendix A – Accountant’s Report
09-09	Annual Information Return, Combined & Financial Monitoring Tool
12-03	Annual Information Return, Penalties
09-03	Annual Information Return, Reporting of Vacant Units
09-13	Annual Information Return, Treatment of Financial Investments
13-17	Appeal Committee Requirements
14-08	Appeal Committee Requirements Update
12-01	Application, Processing Time
12-01	Application, Ranking Date Policy
12-04	Application, Revised
07-12	Arrears Management, Good Governance
13-03	Arrears, Damage Policy
07-10	Arrears, Former Tenant/Member
04-05	Arrears, Policy
10-02	Arrears, Provincial Arrears Database, Privacy
08-17	Arrears, Provincial Database Appendix A - Former Tenant Member Arrears Appendix B - Check for Ongoing Eligibility Appendix C - Loss of Subsidy Letter
05-02	Asbestos
07-18	Asbestos Management Program Asbestos Containing Materials Condition Assessment
13-04	Assistive Devices Program (Ministry of Health and Long Term Care)
B		B
13-06	Bed Bug Policy Appendix A - Bed Bug Brochure Appendix B - Bed Bug Treatment Checklist
21-02	Bill 184, Protecting Tenants and Strengthening Community Housing Act, 2020 Overview of Legislative Changes for Community Housing: Bill 184
20-14	Bill 204, Helping Tenants and Small Businesses Act, 2020
07-11	Board Members, Protocol for Provider Requests
06-01	Board of Director, President Contact Information
08-08	Building Unit Profiles Appendix A - Description of Housing Community Appendix B - Accessible Features in Public Areas Appendix C - Modified (Accessible) Unit Inventory
C		C
16-08	Calculating Imputed Income for Non-Interest Bearing Bank Accounts
11-06	Canada Not-for-Profit Corporations Act
14-07	Capital Forecasting System Appendix A – Sample Forecast
20-10	Capital Forecasting System – Update
03-18	Capital Reserves, Pooling SHB Notification 03-13
14-06	Capital vs. Operating Expenses Appendix A - Capital Expenses Appendix B - Capital Definitions Appendix C - Questions & Answers Appendix D - Operating Services
15-02	Carbon Monoxide Alarms Appendix A Questions & Answers
09-02	Carbon Monoxide Alarms, City of Niagara Falls Bylaw #2008-205 Appendix A - By-law No. 2008-205
20-02	Cease to Qualify for Rent Geared to Income (RGI) Assistance and Grace Period for Reinstatement of RGI Assistance (Repeal of Previous Notice No: 16-04)
16-04	Cease to Qualify for Rent Geared to Income Assistance Appendix A
09-10	Centralized Waitlist - Housing Provider Reporting Requirements
06-10	Child Care Benefit, New Program
09-12b	Conflict of Interest - Federal
09-12a	Conflict of Interest - Provincial Appendix A Appendix B
12-12	Conflict of Interest Policy
19-02	Conversion of US Dollar to Canadian to calculate rent
14-12	Co-op Eviction System & Occupancy By-law
13-16	Co-operatives, Eviction Prevention, Landlord and Tenant Board
20-03	COVID-19 Market Vacancy Loss/Marketing Units
20-04	COVID-19 Rent Calculations
D		D
E		E
21-08	Eligibility – RGI Simplification Annual Income Declaration Forms for Ongoing Rent-Geared-To-Income (RGI) Subsidy Appendix A - Income Review Forms - Senior Appendix B - Income Review Forms - Family Appendix C - How to get a copy of NOA-Proof of Income Statement Appendix D - Annual Review Checklist Appendix E - Move-in Checklist
07-17	Eligibility Criteria, Evicted for Cause
21-06	Eligibility for RGI Assistance – Changes
12-03	Eligibility Review, Applicant
19-07	Eligibility, Ongoing for RGI Subsidy
10-10	Emergency Plan, Housing Provider Emergency Plan Excerpt
07-22	Energy Conservation Measures Appendix A - Energy Conservation Measures Under Review
14-01	Eviction Prevention Policy Appendix A - Policy and Procedure Appendix B - Notice to Terminate a Tenancy Early Appendix C - N5 Cover Letter Appendix D - Application to Terminate a Tenancy and Evict a Tenant
F		F
13-10	Federal Provider Mortgage Prepayment Rules
06-08	Fluctuating Income
07-24	Fraud Prevention & Minimization Appendix A - Fraud Prevention and Minimization Policy Appendix B - Fraud Reporting and Investigation Policy Appendix C - Fraud Prevention Checklist for Housing Providers
G		G
13-06	Graffiti Policy
04-13	GST Rebate for Municipal Status
H		H
08-07	Heat, Excessive Appendix A - Heat-related Conditions
13-19	Hoarding Policy Appendix A - Approach to Hoarding Behaviours
08-01	Homeownership Program Fact Sheet
05-01	Hot Water Tanks, Anti-scalding Valve
12-03	Household Changes Notification
16-01	Household Income Limits - 2016
17-01	Household Income Limits - 2017
18-02	Household Income Limits - 2018
21-01	Household Income Limits - 2021
22-01	Household Income Limits - 2022
23-01	Household Income Limits - 2023
19-03	Household Income Limits 2019
12-02	Household Income Limits, 2012
13-02	Household Income Limits, 2013
13-18	Household Income Limits, 2014
15-01	Household Income Limits, 2015
22-06	Housing Provider CPC Support
20-11	Housing Provider Retention of 50% Operating Surplus - Revision
I		I
15-09	Imputed Rate of Return for Non-Income Producing Assets
13-08	Income and Assets Limits Policy
03-03	Income, Excluded
13-01	Income, Excluded
07-19	Income, Seniors Reporting
22-02	Increase to Minimum Rent
21-15	Increase to Minimum Rent
12-03	Insitu Household Policy (Market to RGI)
11-01	Insurance, Housing Cooperatives Commercials Policy
10-09	Insurance, Housing Provider
06-03	Insurance, Provider Liability
09-01	Insurance, SoHo Inc.
14-13	Internal Transfer Internal Transfer Policy and Procedure
18-10	Internal Transfer Local Rule
21-07	Internal Transfers and Maintaining RGI Targets
J		J
K		K
L		L
14-11	Local Priority Groups Local Priority Groups Policy and Procedure
M		M
12-13	Market Rent, Cost and Revenue Indices for 2013
13-11	Market Rent, Cost and Revenue Indices for 2014
17-04	Market Rent, Cost and Revenue Indices for Housing Providers 2018
17-04	Market Rent, Cost and Revenue Indices for Housing Providers 2018
18-07	Market Rent, Cost and Revenue Indices for Housing Providers 2019
20-09	Market Rent, Cost and Revenue Indices for Housing Providers 2021
21-09	Market Rent, Cost and Revenue Indices for Housing Providers 2022
22-03	Market Rent, Cost and Revenue Indices for Housing Providers 2023
14-09	Market Rent, Cost and Revenue Indices for Housing Providers in 2015
15-06	Market Rent, Cost and Revenue Indices for Housing Providers in 2016
16-06	Market Rent, Cost and Revenue Indices for Housing Providers in 2017
19-06	Market Rent, Cost and Revenue Indices for Housing Providers, 2020
10-08	Market to Rent-Geared-to-Income Policy (Revised June 2010)
11-03	MicroFit Energy Program
16-07	Minimum Market Rent and Cost Factor for Municipal 1978 – (Section 95) Housing Providers in 2017
14-10	Minimum Market Rent and Cost Factor for Municipal 1978 in 2015
20-08	Minimum Market Rent and Cost Factor for Municipal Non Profits 2021
22-04	Minimum Market Rent and Cost Factor for Municipal Non Profits 2023
19-05	Minimum Market Rent and Cost Factor for Municipal Non Profits, 2020
18-08	Minimum Market Rent and Cost Factor for Municipal Non-Profits 2019
21-10	Minimum Market Rent and Cost Factor for Municipal Non-Profits 2022
17-03	Minimum Market Rent and Cost Factors
15-07	Minimum Market Rent Cost Factor - 2016
12-14	Minimum Number of Board Meetings
20-05	Minimum Rent and RGI Calculation Simplification
12-16	Minimum Rent Cost Factors - 2013
13-13	Minimum Rent Cost Factors - 2014
11-02	Modified Units - Eligibility & Selection Modified Unit Request Form
12-12	Multi-year Financial Plans Policy
N		N
12-03	Notices of Decision
20-06	Number of Offers for RGI Assistance - Amendment to Provincial Rule
O		O
14-05	Occupancy Standards Appendix A - Additional Bedroom Request (PDF) Appendix B - Accessible Unit Request (PDF) Appendix C - Parental Declaration (PDF) Appendix D - Primary Residence Declaration (PDF) Appendix E - Overhoused Process Flowchart (PDF) Appendix F - Letter to Overhoused Households with no Unit Size (PDF) Appendix G - Overhoused Providers Form (PDF) Appendix H - Letter to Overhoused Households at One Year Expiry (PDF) Appendix I - Caregiver Information (PDF) Occupancy Standards - Local Rule Details
15-11	Ontario Electricity Support Program
10-07	Ontario Human Rights Code - Duty to Accommodate Appendix A - Accessibility Evaluation Checklist Appendix B - Sample Indemnification Clause Appendix C - Human Rights Sample Policy
12-08	Ontario Trillium Benefit Schedule A - Excluded Income
07-05	Operational Review Process, Revised
12-03	Operational Review Reporting
11-07	Overhoused Households, Reactivation
P		P
05-10	Personal Information and Electronic Documents Act
14-04	Personal Information and Electronic Documents Act
13-06	Pet Policy
09-07	Positive Recreation Opportunities for Kids (Pro Kids) Appendix A - Pro Kids Poster
09-08	Preventative Maintenance Program
09-11	Preventative Maintenance Program - Mould Prevention
20-01	Property Management Tendering Appendix A - Request for Exemption
13-08	Property Management Tendering Requirements Notice
12-17	Property Tax Assessment - MPAC, 2012
07-09	Provincial-Municipal Fiscal and Service Delivery Review
12-03	Public Information Policy
04-06	Purchasing/Tendering Policy
12-09	Pursuit of Income
Q		Q
R		R
12-09	Refusal of Offers
21-03	Refusal to Offer Based on a Previous Eviction for Serious Illegal Activity (Community Safety)
15-10	Remuneration of Directors (Revised)
13-05	Remuneration of Directors Policy Appendix A
16-05	Rent Control Guideline 2017
18-06	Rent Control Guideline 2019
20-07	Rent Control Guideline 2021
21-11	Rent Control Guideline 2022
22-05	Rent Control Guideline 2023
12-11	Rent Control Guideline, 2013
13-12	Rent Control Guideline, 2014
15-08	Rent Control Guideline, 2016
17-02	Rent Control Guideline, 2017
19-04	Rent Control Guideline, 2020
04-03A	Rent Reimbursement (Federal)
04-03	Rent Reimbursement (Provincial)
06-04	Rent, Minimum
21-12	Rent-Geared-to-Income Calculations – Treatment of Temporary Benefits
07-02	Residential Tenancies Act, 2006
16-03	Retroactive Guaranteed Income Supplement Payments
12-03	RGI Eligibility Review
03-08	RGI Increases of Less than $10
12-05	RGI Ineligibility due to Fraud
S		S
11-04	SaveONenergy Program
15-05	Senior Citizens Government Pension Income
18-05	Senior Citizens Government Pension Income (July 1, 2018 – Sept. 30, 2018)
19-01	Senior Citizens Government Pension Income (Jan. 1, 2019 to March 31, 2019)
18-03	Senior Citizens Government Pension Income (April 1, 2018 – June 30, 2018)
18-01	Senior Citizens Government Pension Income (Jan. 1- March 31, 2018)
17-05	Senior Citizens Government Pension Income (Oct. 1 - Dec. 31, 2017)
18-09	Senior Citizens Government Pension Income (Oct. 1, 2018 – Dec. 31, 2018)
03-20A	Seniors, Age Mandate - Federal
03-20	Seniors, Age Mandate - Provincial
21-05	Simplification of the Calculation of RGI Assistance
06-02	Smoke Alarm, Fire Code
08-05	Smoke Detectors & Automatic Door Closures Appendix A & B - Smoke Detector & Automatic Door Closure Acknowledgement Appendix C - Annual Inspection (Smoke Detectors/Door Closure) Appendix D - Smoke Alarm Maintenance Checklist
12-10	Social Housing in Ontario, Redeveloping
07-03	Social Housing Services Corporation - Green Light Initiative
08-06	Special Needs Guide (Updated February 2008) Ontario's Guide to Special Needs Housing
14-02	Special Needs Housing Administrators Appendix A - Policy Requirements Appendix B - Sample Policy
12-01	Special Priority Policy
21-14	Splitting Households
12-05	Subsidy Estimates Information from Housing Provider
07-06	Subsidy, Benchmark Change, Provider Requests
09-05	Surplus, Retention of 50%
T		T
13-15	Tenancy/Occupancy Agreements
15-03	Thalidomide Survivors Financial Assistance
12-14	Training/Succession Plans
13-07	Transfer Within Service Manager Area Policy and Procedures
21-04	Transfers Between Different Housing Providers in the Same Service Manager Service Area
06-05	Transitional and Support Program Appendix A - Protocols for Introducing VAW Services
U		U
V		V
16-02	Vacancy Loss Vacancy Loss Report - Appendix A
18-04	Verification of Number of Beneficiaries from Social Assistance (OW/ODSP) Recipients
14-03	Video Surveillance - Best Business Practices Appendix A - Video Surveillance Policy Appendix B - Video Surveillance Poster
12-07	Video Surveillance Policy
W		W
13-14	Waiting List Selection System Policy
12-06	Waitlist, Temporary/Permanent Removal Temporary/Permanent Removal From Wait List
11-05	Workplace Safety & Insurance Board - eClearance
12-18	Workplace Safety & Insurance Board, Coverage Changes
10-06	Workplace Violence and Harassment - Bill 168
X		X
Y		Y
08-16	Year End Reports, Federal Housing Providers Attachment 1 - Federal Housing Provider Changes to Year-end Reporting Attachment 2 - Federal Housing Provider Changes to Year-end Reporting
03-16	Year-end Requirements, Financial - Non-profits & Co-ops
Z		Z
03-999 2003
04-999 2004
05-999 2005
06-999 2006
07-999 2007
08-999 2008
09-999 2009
10-999 2010
11-999 2011
12-999 2012
13-999 2013
14-999 2014
15-999 2015
16-999 2016
17-999 2017
18-999 2018
19-999 2019
20-999 2020
21-999 2021
22-999 2022
23-999 2023

Social Housing Provider Program

Notices and Local Rules

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